Refund Policy

• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• Fees already paid for the current billing period are non-refundable, except where required by law.
• We do not provide partial refunds for unused time within a billing period.
• If we cancel a subscription without cause on our part, you will be refunded a pro-rated amount for the unused period.

• Custom projects are billed on a fixed-price or milestone basis, as set out in the applicable statement of work.
• Deposits and payments for completed or in-progress milestones are non-refundable once work has started.
• If a project is cancelled by the client before a milestone begins, any advance payment for that milestone will be refunded, minus costs already incurred (e.g. discovery work).
• If we fail to deliver a milestone according to the agreed acceptance criteria and are unable to remedy it within a reasonable period, you may be entitled to a partial refund for that milestone.

One-time license purchases may be refunded within 7 days of purchase if the product has not been activated, configured, or deployed. Once a license has been activated, it is non-refundable except where required by law.

Initial quotes and discovery consultations are provided free of charge and carry no payment obligation, so no refund is applicable to this stage of engagement.

To request a refund, email contact@xldigital.in with your account or invoice details and the reason for the request. We will review and respond within 5 business days.

Approved refunds are issued to the original payment method within 7–10 business days, depending on your bank or payment provider.

We reserve the right to decline refund requests that we determine, in good faith, to be fraudulent, abusive, or in violation of our Terms & Conditions.

For any billing or refund questions, reach out to contact@xldigital.in or +91 98765 43210.