Privacy Policy

We collect the following categories of information:

• Information you provide: name, email address, phone number, company name, and any details submitted through our contact form, quote requests, or account registration.
• Account & billing information: for subscription products, this includes plan details, billing address, and payment status. Card details are processed directly by our payment provider and are never stored on our servers.
• Usage data: pages visited, features used, device and browser type, IP address, and approximate location, collected automatically via cookies and analytics tools.
• Support data: messages, tickets, and attachments you share with our team while requesting support.

• To provide, operate, and maintain our custom and subscription software.
• To process payments, invoices, and subscription renewals.
• To respond to inquiries, quote requests, and support tickets.
• To send service updates, security notices, and — with your consent — product news.
• To monitor, secure, and improve the performance of our Services.
• To comply with legal obligations and enforce our agreements.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our website and products are used. You can control cookies through your browser settings; disabling them may affect certain features.

We do not sell your personal information. We may share it with:

• Service providers who host our infrastructure, process payments, or support our operations, under confidentiality obligations.
• Professional advisors (legal, accounting) where necessary.
• Authorities, where required by law or to protect our rights and users.
• A successor entity, in the event of a merger, acquisition, or asset sale, with notice to affected users.

For subscription-based products, we retain billing history and plan activity for as long as your account is active, and for a period afterward as required for accounting and tax purposes.

We apply administrative, technical, and organizational safeguards — including access controls, encryption in transit, and regular monitoring — to protect your information. No system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

Depending on your location, you may have the right to access, correct, export, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Our Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date, and where appropriate, communicated directly to active clients.

For questions about this Privacy Policy or to exercise your data rights, contact us at contact@xldigital.in or Pune, Maharashtra, India.